Loyalty Hurdles Program
It’s no surprise that your most loyal customers are also your most valuable ones. Our Loyalty Hurdles program is designed to attract and retain more of these loyal customers, and to convert other customers to more profitable levels.
To do this, it is essential to send the right message to the right customer at the right time—through the most appropriate channels.
Loyalty can be influenced with specific, targeted communications geared to the needs and profile of each type of customer. We analyze your databases to look for unique key indicators, and then divide your customers into segments with common “hurdles” or behavior patterns. We then create multichannel messages that directly target those customer segments and engage each person in a 1:1 dialogue about what they want.
This interactive dialogue makes it possible to intervene early with customers at risk of leaving, and builds long-term relationships of trust by acknowledging and addressing their individual situations and needs.
We put our extensive experience to work for you, measuring the results of every communication to see what’s working and what can be improved. And because every solution is a turnkey program, we’re able to influence traffic and sales with minimal effort on your part, allowing you to focus on the business of doing business.